Management software for customs brokers in DRC: Matadi, Kinshasa, Boma
Digitalize your forwarder office with a tool designed for Congolese realities: DGDA, OCC, OGEFREM, CDF/USD invoicing, and field areas without stable network.
The Democratic Republic of the Congo represents a unique logistics market: the port of Matadi receives the bulk of maritime imports, the Matadi-Kinshasa corridor concentrates transit operations, and regulatory complexity (DGDA, OCC, OGEFREM, FPI) imposes rare documentary rigor.
Yet most customs brokers in DRC still operate on Excel, WhatsApp and spreadsheets. Surestaria changes the game.
The specific challenges of the Congolese forwarder
1. DGDA customs regimes
The Direction Générale des Douanes et Accises (DGDA) imposes specific regimes (consumption, transit, temporary admission, export, re-export). Surestaria natively integrates DGDA regimes in dossier creation.
2. Triple validation OCC, OGEFREM, DGDA
Each container goes through OCC (Congolese Control Office), OGEFREM (Multimodal Freight Management Office) and DGDA. Surestaria models these as workflow steps, with timestamping and supporting documents.
3. Dual CDF/USD invoicing
The Banque Centrale du Congo (BCC) imposes dual CDF/USD display on certain invoices. Surestaria natively manages both currencies, with historical BCC rates and automatic conversion on each line.
4. Demurrage and parking at Matadi
Containers immobilized at Matadi port quickly generate shipping line demurrage and parking fees. Surestaria detects these overruns automatically and re-invoices the end client.
5. Random internet connection
At Matadi port, Boma, on road axes, network is weak or non-existent. Surestaria's mobile QR scanner works 100% offline and syncs as soon as a connection is restored.
Typical DRC dossier workflow in Surestaria
- Dossier creation with B/L #, shipping line, client, containers
- DGDA declaration entry with regime, HS code, customs value
- Arrival check-in at Matadi port via mobile QR scan
- OCC, OGEFREM, DGDA tracking with step validation
- Automatic demurrage calculation if free time exceeded
- Client invoicing in CDF or USD with fee breakdown
- Collection and closing of the dossier with margin report
Geographic coverage in DRC
- Matadi: main port, maritime entry point
- Boma: secondary port, containers and bulk
- Kinshasa: river ports, national redistribution hub
- Lubumbashi: mining zone, import via Beira/Dar es Salaam
- Goma, Bukavu, Kisangani: Eastern DRC operations (Kiswahili interface available)
Why Matadi forwarders adopt Surestaria
- French interface, designed for the Congolese market
- Robust offline mode for areas without network
- BCC-compliant CDF/USD invoicing
- Pre-configured DGDA / OCC / OGEFREM workflows
- Mobile QR scanner on Android (mainstream smartphones)
- Multi-user with roles (office manager, declarant, scanner, accountant)
- Accessible from Kinshasa, Matadi, Lubumbashi via a single cloud platform
"Surestaria replaced 4 Excel files and 3 WhatsApp groups. My declarants in Matadi and my team in Kinshasa finally work on the same platform." — Forwarding office, Kinshasa
Get started in your office
Surestaria is a professional software installed and configured by our team. We assist in importing your ongoing dossiers, configuring workflows and training your employees. Contact us for a personalized demo.